Not all the time, but often enough that I got burned twice. Microsoft offers free technical support for Windows Update and that support provided a solution to my problem. Support for SP3 and IE7 is offered on the phone , although, I had a hard time qualifying. Support for Windows Update is offered by email. Then click on "Send a problem report".
The best way to do this is with Internet Explorer on the computer with the problem. This allows Microsoft to download an ActiveX control that gathers assorted debugging information and sends it back to them. In my case, this debugging information proved critical. A Microsoft technician responded to my plea for help well within their 24 hour goal.
My problem was particularly annoying because there was no error code, thus nothing to search the net for. The error message simply referred to "a problem on your computer". In addition, a review of the update history click on "Review your update history" in the left side gray stripe showed no failures at all.
I had even checked the system event logs and come up empty. It turns out that Windows Update has 2. In addition to the "update history", there are two plain text log files in the C: I checked four XP machines and in each case the file had almost no data and hadn't been updated in a long time.
July 27, But the other log file, "WindowsUpdate. It was included in the debugging information sent to Microsoft and revealed that my problem was an error 0x The Fix Windows Update was resuscitated with the oldest trick in the book, re-installing the software. On both computers, this fixed the problem.
The link to this stand-alone version of the Windows Update agent may change over time. A technician at Microsoft suggested getting the software from here. This fix is also offered here , for a similar Windows Update problem.
How widespread is this problem? There's no way for me to know how widespread this problem is. I don't use Automatic Updates, but if you do, and find the yellow shield never goes away, you may be experiencing this problem. To see, try running Windows Update manually from the website to insure it can install patches.
A brief search turned up forum postings at Microsoft. The thread includes an email from Microsoft technical support with three possible fixes. One of them, involving re-registering DLLs, was my fallback if the first suggestion didn't work. Finally, let me repeat a warning about upgrading to Internet Explorer 7. When you first install IE7, you get a known buggy version. After rebooting, run Windows Update immediately to get the patch shown below Update July 27, After installing XP SP3 and all the subsequent patches on three more computers, my best guess is that the problem has to do with the type of license for Windows.
On all four machines that were purchased from the same hardware vendor very different models , Windows Update broke. However, a copy of Windows XP purchased at retail in a shrink-wrapped box had no problems with Windows Update. See a summary of all my Defensive Computing postings.