Welcoming staff, good service, nice food, beautiful view. When we dined at the hotel restaurant, however, there was a band playing in the adjacent banquet area both outdoors and it was extremely loud and the play was very amateurish. The food was very tasty and well presented, but the music ruined our dinner.
Also, we ordered two glasses of wine, but 10 minutes passed and they didn't come, so we reminded the waiter. Another 10 minutes passed, they still didn't come we almost finished eating , so we reminded the waiter again, and they finally came. As we were afraid of, he put three pairs six glasses on our bill! He took out one pair, but refused to take the second pair, off the bill, for some unknown reason he didn't say anything, just refused.
Finally, the manager came and corrected the bill. Not a very fun experience. Our hotel has responded to the review Our hotel has responded to the review Dear Mark, Thank you so much for your great comments, especially on our rooms and location.
We also appreciate your constructive feedback regarding the restaurant! And we are sorry about what happened with your order. Please accept our apology for the inconvenience and be sur that will not happen again. Thank you also for your highlight about the music; We are definitely looking into this for improvement. We are pleased to know that you mostly enjoyed your stay with us and we hope to see you again in our hotel.
It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Quality manager AccorHotels certified review Francois A. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.
Please be assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. The hotel a large swimming pool. View from the rooms on the city and the ocean is nice. The hotel is convenient to reach Saint-Denis airport. Service at the restaurant was courteous, but too slow. Some room renovation, especially for the bathrooms should be planned.
AccorHotels certified review Vivegah T. The room is clean and very spacious with all the necessary amenities. The food is good and I really appreciate the varieties of your breakfast. The welcome drink allows the client to know the bar service better and it also allows the client to counteract with others easily.
The service is good with smiling staff ready to serve the client. I really recommend this hotel for all group ages. Everyone will feel happy and comfortable.